Introduction
TruCredit Micro-Credit Enterprise ("TruCredit", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
We are a wholly Ghanaian owned micro-credit enterprise licensed by the Bank of Ghana (Act 774) and headquartered at 45 Nmai Dzorn, Adjiringanor Road, Accra. We comply with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana and other applicable privacy laws.
Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identification Information: Full name, date of birth, nationality, and gender.
- Contact Information: Phone number, email address, and residential or business address.
- Identification Documents: Passport, voter ID, NHIS card, driver's license, or Ghana Card details.
- Financial Information: Bank account details, mobile money wallet information, income details, and credit history.
- Business Information: Business registration documents, business address, nature of business, and trade references.
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies.
- Communication Records: Records of your interactions with us via phone, email, WhatsApp, or in person.
How We Collect Your Information
We collect your personal information through the following means:
- When you fill out our online application form on our website.
- When you contact us via phone, email, WhatsApp, or in person.
- When you visit our office at 45 Nmai Dzorn, Adjiringanor Road, Accra.
- When you provide documents required for loan processing.
- Automatically through cookies and analytics when you browse our website.
- From third party sources such as credit reference bureaus, with your consent.
How We Use Your Information
- To process and evaluate your loan application.
- To verify your identity and conduct Know Your Customer (KYC) checks as required by Bank of Ghana regulations.
- To communicate with you regarding your application, loan account, and customer service inquiries.
- To disburse loan funds and collect repayments.
- To improve our products, services, and website experience.
- To comply with legal and regulatory obligations under Ghanaian law.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To send you promotional communications about our products and services, where you have consented.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Generally, we retain customer data for a period of five (5) years after the end of our business relationship, as required by Bank of Ghana regulations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security audits.
Your Rights
Under the Data Protection Act, 2012 (Act 843) of Ghana, you have the following rights regarding your personal information:
- Right of Access: You have the right to request copies of your personal information held by us.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
- Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements.
- Right to Restrict Processing: You have the right to request restriction of processing of your personal information.
- Right to Data Portability: You have the right to request transfer of your data to another service provider.
- Right to Object: You have the right to object to processing of your personal information for marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe, typically within 14 business days.